Returns & Exchanges
At Osia Osia, we strive to ensure every customer is delighted with our natural beauty products, but we offer a 30-day return policy for any unused and unopened items. If your artisanal soaps or skincare essentials don't meet your expectations, we are here to make the refund or exchange process seamless.
Initiate Your Request
Contact our dedicated support team at [email protected] with your order number and the reason for return within 30 days of delivery.
Secure Packaging
Carefully pack the unused items in their original luxury packaging to ensure they are protected from damage during the transit back to our warehouse.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Inspection & Refund
Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing